The role of the Commission
The Workers Compensation Commission resolves workers compensation disputes between workers, employers and insurers across New South Wales.
The Commission is an independent statutory tribunal within the state’s justice system, committed to providing a transparent and independent dispute resolution service.
Resolving disputes in the shortest time frame is a priority for the Commission. We work with all parties (workers, employers and insurers) throughout the process, to discuss ways of resolving a dispute.
What the Commission does
The Commission provides an independent service to assist the parties to find ways to resolve their dispute. In cases where the parties are not able to reach their own resolution, the Commission will decide the dispute.
Most applications lodged with the Commission relate to:
- weekly payments
- medical and treatment expenses
- lump sum compensation for permanent impairment
- work injury damages
If a party is not satisfied with a decision of the Commission, they may seek an appeal or review.
The objectives of the Commission, as required by section 367 of the Workplace Injury Management and Workers Compensation Act 1998, are:
- to provide a fair and cost-effective system for the resolution of disputes under the Workers Compensation Acts,
- to reduce administrative costs across the workers compensation system,
- to provide a timely service ensuring that workers’ entitlements are paid promptly,
- to create a registry and dispute resolution service that meets worker and employer expectations in relation to accessibility, approachability and professionalism,
- to provide an independent resolution service that is effective in settling matters and leads to durable agreements between the parties in accordance with the Workers Compensation Acts,
- to establish effective communication and liaison with interested parties concerning the role of the Commission.