- Practice Direction No 1 - Determination of matters ‘on the papers’
- Practice Direction No 2 - Adjournment of proceedings
- Practice Direction No 3 - Information, documents and other evidence
- Practice Direction No 4 - Correction of “obvious error”
- Practice Direction No 5 – Question of law
- Practice Direction No 6 – Appeal against a decision of an Arbitrator
- Practice Direction No 7A - Directions for production
- Practice Direction No 7B - Summons to attend
- Practice Direction No 8 - Notice for production
- Practice Direction No 9 - Applications to admit late documents
- Practice Direction No 10 – Interim payment directions for weekly payments of compensation or medical expenses compensation
- Practice Direction No 11 - Permanent impairment disputes
- Practice Direction No 12 - Joinder of other parties and disputes
- Practice Direction No 13 - Schedule of earnings
- Practice Direction No 14 - Workplace injury management disputes
- Practice Direction No 15 - Work capacity disputes
- Approved Medical Specialist Code of Conduct
- Access and equity service charter - Workers Compensation Commission
- Access to compensation papers
- Appeal against medical assessment
- Arbitrator's code of conduct
- WCC venue policy
- Policy on publication of decisions in the Workers Compensation Commission
- Provision of interpreter services
- Registrar's practice guide for work injury damages in the Workers Compensation Commission
- Registrar's practice guide for death claims
- Requests for Reconsiderations under Sections 329(1A), 350(3) and 378 of the Workplace Injury Management and Workers Compensation Act 1998
- Security at Commission hearings
- Sound recording and transcription of commission proceedings
- Standards of conduct during proceedings in the Workers Compensation Commission
- The practice of the conciliation/arbitration process in the Workers Compensation Commission
- Workers Compensation Commission payment of accounts – statement of business process
- Workers Compensation Commission guidelines for media representatives
Provision of interpreter services
The Workers Compensation Commission is a transparent and independent forum for the fair, just, timely, consistent, appropriate and cost effective resolution of workers compensation disputes.
We are committed to delivering a range of services to help you reach agreement in disputes. Our arbitrators hear and decide disputes which parties are unable to resolve themselves.
We recognise that providing interpreters when needed is important in ensuring equal access to our dispute resolution service.
This service charter outlines:
- our expectations of parties, legal representatives and agents where parties or witnesses need an interpreter; and
- the interpreters we arrange through our service providers.
This service charter applies to:
- Commission proceedings (teleconferences, conciliation conferences and arbitration hearings); and
- assessments by Approved Medical Specialists.
- Provide equitable access to the Commission, including interpreters where
- Arrange for an interpreter in the nominated language/dialect and, if applicable, of the specified gender;
- Book interpreters to be in the same location as the party needing the interpreter’s services whenever possible;
- Interpreters will attend teleconferences at the worker’s location unless this is not possible;
- Book interpreters to arrive 15 minutes before the scheduled start time of the conference; and
- Pay for any interpreters that we arrange
- Arrange another interpreter if the arbitrator decides there is a conflict of interest;
- Only use accredited interpreters;
- Follow the complaint handling process in our Access and Equity Service Charter if you have a complaint.
We expect that you, as a party, legal representative or agent:
- Tell us when a party needs an interpreter to participate in proceedings or to attend an assessment by an Approved Medical Specialist
- Complete the language question on the application form;
- Tell us when a witness needs an interpreter to participate in proceedings
- Notify the arbitrator at the teleconference;
- When asking for an interpreter, tell us:
- the language;
- the dialect, if applicable;
- the gender of the interpreter, if gender is important; and
- the party’s location for the teleconference (for example, their solicitor’s office).
You may not request an interpreter by name or use a family member, friend or legal representative who speaks a community language except as a support person;
- Lodge documents with us in English; and
- Tell us in writing if you have a complaint about an interpreter.