One of our dispute management officers will arrange a telephone conference between you, the arbitrator, and the other parties involved in your dispute.
The timetable issued by us when the Application is registered contains the telephone conference date. We will contact you and your representative in writing and confirm the date and time for the telephone conference.
During the telephone conference, the arbitrator will confirm:
- the willingness of all parties to proceed
- the likelihood of settlement
- all parties understand the process
- whether everyone agrees on the statement of facts or issues
- any legal or threshold issues that must be decided
- any recent developments that may not be reflected in the documents
If the arbitrator cannot bring the parties to agreement, the arbitrator may decide that the dispute can be determined on the basis of the documents provided. This is called a 'Determination on the Papers' and can happen after the dispute has been discussed with all parties and their views have been noted at the teleconference.
If you do not reach an agreement and the dispute will not be determined on the papers, we will arrange a conciliation conference/arbitration hearing.
Do you have any questions? Please contact us
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