If you receive a registered 'Application to Resolve a Dispute' you are called a Respondent in the dispute.
If you:
- choose not to respond,
- do not respond in time, or
- do not respond following the correct procedures,
this does not stop the application from proceeding.
You need to respond by completing a Reply form. To find out how to complete the Reply form follow the steps below:
Step 1: Prepare a Reply
If you need to reply to a dispute application you need to complete our form Reply to the Application - Form 2A. Download Form 2A or call us for a copy on 1300 368 040.
If you need help in completing this form please read our Guide to completing Form 2A or call us for a copy on 1300 368 040.
- Fill in all the information requested on the form. (If you need the help of an interpreter, please contact us)
- Please note that you are limited to matters previously notified, and documents exchanged prior to lodgement of the application with the Commission.
- The completed form 'Reply to the Application - Form 2A' and attached documents are formally known as the Reply.
Step 2: Lodge and Serve the Reply
As a Respondent you must send your reply to us. This is called 'Lodging the Reply'.
- Send your reply, plus copies, to us.
- We will stamp all copies as proof of receipt.
- We will keep one stamped copy of the reply and return the remaining copies to you.
- You now have to send a stamped copy of the reply to the applicant, and one stamped copy to each of the other parties involved in the dispute (and all insurers). This process is known as ‘Serving the Reply’, and it must happen within 21 days of the application being registered by the Commission.
Do you have any questions? Please contact us
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